I believe real empowerment doesn’t come from theory alone — it comes from understanding the pressures people face in the real world. Before moving into consultancy, I worked extensively in psychiatric units, care settings, outreach education, pupil referral units, and prisons. These frontline roles shaped how I approach conflict, communication, and resilience — not as abstract concepts, but as everyday challenges for people doing demanding and complex work. My goal is to provide practical tools that make a real difference. Whether working with leadership teams or frontline professionals, I focus on strategies that improve workplace culture, reduce stress, and support wellbeing across all levels.