Available COurses
Dealing with Angry Clients
Professionals in legal, HR, finance, social work, and client-facing roles regularly handle conflict. This course delivers practical, research-backed tools to manage difficult interactions and improve outcomes.
Non-verbal Communication
Over 90% of communication is non-verbal. Learn to accurately read body language, facial expressions, and paralinguistic cues to improve understanding and workplace interactions at every level.
Mental Health Awareness
With mental health-related sick leave costing UK industry billions, this course covers causes, impacts, and solutions to stress and anxiety in the workplace. Research shows that investing in mental health awareness delivers up to an 8-fold return through reduced staff turnover, lower absence rates, and improved overall performance.
Empathy - the most important leadership skill ?
Explore the neuroscience of empathy and its critical role in leadership. This course highlights how empathy reduces staff turnover, increases job satisfaction, and boosts productivity — especially vital in today’s high-stress workplaces.
Dealing with Challenging Colleagues in the Workplace
Address bullying, sexual harassment, jealousy, and gossip with evidence-based strategies. This course supports building a respectful, productive work environment that enhances job satisfaction and team performance.
Zoom Fatigue
Understand the causes and neurophysiological effects of ‘Zoom fatigue.’ Gain practical tips to manage remote team burnout and maintain productivity in virtual settings.
Transformational Leadership
Discover the four elements of transformational leadership — idealised influence, inspirational motivation, intellectual stimulation, and individual consideration — to inspire authentic and effective leadership within your organisation.
Crisis Intervention
Learn strategies to manage short-term crises, including behavioural change and de-escalation models like the Stairway Model and CAF model, applied to situations involving delusion, paranoia, intoxication, and psychosis.
'Calm in the Chaos' An Emotional Intelligence Framework for Prison Officers
Tailored for prison officers and secure unit staff, this course teaches key emotional intelligence skills for de-escalation, communication, and crisis management to foster safer environments.
Neurodiversity
This course provides practical, evidence-based strategies to support employees and colleagues with Autism, ADHD, and other common neurodiverse conditions. Combining neurological insights with cognitive-behavioural techniques, it equips managers and teams to foster inclusive workplaces that reduce stress, improve communication, and unlock individual potential.
Handling Angry Clients over the Telephone
This course offers the latest research and practical techniques to reduce stress and build resilience among call centre staff handling difficult customer calls, improving wellbeing and performance.